Customer Reviews For UPS Worldwide Expedited®
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UK shipment
By Mike lang on 30/05/2024
This has been a horrible customer experience. Parcel still stuck in a UK warehouse after a month
Parcel Monkey replied on 04/06/2024
Dear Mike,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience you've faced. We understand how important it is for your parcel to reach its destination in a timely manner.
We want to assure you that we have been in constant communication with the carrier regarding your parcel. However, it appears that the delay is due to Customs processing in the UK. Customs clearance is handled by government agencies, and carriers have limited to no control over this process.
To obtain more information about the status of your parcel, we recommend contacting your local Customs agency directly. They will be able to provide you with the most accurate updates regarding the clearance process.
Once again, we apologize for the inconvenience, and we appreciate your patience and understanding as we work to resolve this issue.
Best regards,
The Parcel Monkey Team -
By Matilda Wernet on 30/05/2024
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By Zhang HauPeng on 30/05/2024
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By Tasneem on 30/05/2024
Very Reliable.
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By Dan on 28/05/2024
The package was never delivered.... useless.
Parcel Monkey replied on 04/06/2024
Dear Dan,
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. However, according to our records, the package was successfully delivered on Tuesday, May 28 at 9:35 A.M. in Canvey Islands.
We understand that discrepancies can sometimes occur, and we take your concerns seriously. Our agent will reach out to provide proof of delivery and address any further questions or issues you may have.
Once again, we apologize for any confusion and appreciate your understanding.
Best regards,
The Parcel Monkey Team