Customer Reviews For Ground Drop Off
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BEWARE
By Jimjo malaga on 08/01/2020
Scam alert be careful the fed ex will not accept 150lbs its too heavy yhey say and will make u rebox put you in all kinds of limbo they will not put the right lbs and use the label you printed these guys know what they are doing and customers don't just be careful they will scam you and tell you all kinds of stories on how 150lbs is too heavy for the box itself and once you rebox they will charge more for boxes they will not put the right weight so be careful. You need to order new label just do your on safeside but we all know the whole shebang is not written anywhere you had to jump to these blue letters and search them yourself instructions are not clear these thiveing oeople will also try to charge your bank for more. WATCH OUT.the evidence? I have 3 witnesses but you don't even care.
Agent replied on 08/01/2020
Hi Jimjo,
We are very sorry for the inconvenience you have experienced in this case.
As you have previously been advised, FedEx reported that the weight for each of these parcels was 150 lbs and this order was invoiced based on this information. Unfortunately, without any verifiable evidence that the weight recorded by FedEx is inaccurate, we are unable to dispute the charges with FedEx.
Please remember that Parcel Monkey is a price comparison service, not a courier. Since we do not handle your goods we must rely on the information provided by our courier partners as they are the ones handling the shipments.
Please note that when you purchase a label through Parcel Monkey, it is a prepaid label based on the dimensions provided at the time the order was booked. As stated during the booking process, if the parcel dimensions are larger than declared, added charges will be passed by the courier based on the actual dimensions recorded by the courier.
Kind regards,
Tasha -
By Michael Jones on 21/12/2019
I had to drive to an actual FedEx store, as my box was 3 pounds over the Walgreens drop off locations, but there was no indication that this would be an issue, when purchased.
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By Arty Bedny on 19/12/2019
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By Dwight Jenkins on 19/12/2019
Already did this...
Parcel Monkey replied on 28/12/2019
Thank you for rating our service,
Kindly share your experience with us so that we can better our service.
Regards,
PM Team -
By Kent Riches on 19/12/2019
Parcel Monkey replied on 28/12/2019
Thank you for rating our service,
Kindly let us know how your experience went with us so that we can better our service.
Regards,
PM Team