What should I do if my package is late?

If your package has not arrived in the timeframe given at the time of booking by the courier, there could be a number of factors to cause this so there is no need to be alarmed.

Delays with customs can hold up delivery so before you ship have a read of our customs advice and be sure to provide all the information required to minimise the risk of any delay. An issue with a incomplete or vague Customs Invoice can cause a late delivery. 

Please note that time frames given by the couriers are based on working days and they are an estimate. If your tracking is not being updated and the item is late, use the report a problem button on your account and our team will be happy to assist you and help you get it delivered.